Question 1

Do I need to book an appointment?

Accepted Answer

Yes. We recommend booking an appointment in advance to ensure availability. Walk-ins may be accommodated when time allows, but booking ahead is the best way to secure your preferred service time.

Question 2

Is a deposit required to book?

Accepted Answer

Yes. A 25% deposit is required to secure all appointments. This deposit is applied toward the final cost of your service.

Question 3

Can I cancel or reschedule my appointment?

Accepted Answer

Yes. We kindly request at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Changes made more than 48 hours before the appointment allow your deposit to be transferred to another booking.
Cancellations within 48 hours of the appointment will incur a 50% fee of the booked service.

Question 4

What happens if I miss my appointment?

Accepted Answer

If you do not attend your scheduled appointment and do not notify us in advance, it will be considered a no-show. A 50% service fee will be charged.

Question 5

What if I am running late?

Accepted Answer

If you are more than 15 minutes late, we may need to shorten or reschedule your appointment depending on the remaining time available.
If we have not heard from you 15 minutes after your scheduled time, the appointment will be marked as a no-show.

Question 6

Do service prices ever change?

Accepted Answer

Prices may vary by up to 10% depending on factors such as:
Hair length
Hair thickness or texture
Complexity of the requested style or treatment
Your stylist will discuss any significant changes before proceeding.

Question 7

What if I am not satisfied with my service?

Accepted Answer

Your satisfaction is important to us. If you are not completely satisfied, please inform us during your appointment or within 24 hours of your visit. We will review the situation and work with you to make appropriate adjustments.

Question 8

Is parking available?

Accepted Answer

While the salon does not have a private car park, there are several convenient options nearby:
30-minute to 2-hour street parking directly outside the salon
Nearby public parking areas with typical rates between $9 and $12
We recommend arriving a few minutes early to allow time to find parking.

Question 9

Do you accept card payments?

Accepted Answer

Yes. Most major payment methods are accepted for both deposits and final service payments.

Question 10

Can the salon refuse service?

Accepted Answer

Yes. To ensure the safety and comfort of both clients and staff, we reserve the right to refuse service to anyone who is:
Disruptive or disrespectful
Under the influence of drugs or alcohol
Experiencing a condition that may be negatively affected by the service

FAQ

Frequently asked questions