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Refund Policy
1. Deposits
A 25% non-refundable deposit is required to secure all appointments. This deposit will be applied toward the total cost of your service.
Deposits are non-refundable but may be transferred to another appointment when cancellation terms are met.
2. Cancellation and Rescheduling
To allow us to accommodate other clients, we kindly request at least 48 hours’ notice for cancellations or rescheduling.
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Changes made more than 48 hours before the appointment will allow the deposit to be transferred to a future booking.
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Cancellations made within 48 hours of the appointment will incur a 50% charge of the total service booked.
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No-shows will also incur a 50% service charge.
For appointments made within 48 hours, clients may cancel or adjust the booking up to 3 hours before the appointment without penalty.
Clients with repeated late cancellations or missed appointments may be required to prepay in full for future bookings.
3. Service Satisfaction
Your satisfaction is important to us.
If you are not fully satisfied with your service, please notify us during your appointment or within 24 hours of your visit.
We will assess the situation and, where appropriate, offer a service adjustment to correct the issue.
Refunds are generally not provided for completed services, but reasonable efforts will be made to ensure client satisfaction.